Refund Policy

At Leopard Watches & Services Sdn. Bhd., customer satisfaction is our top priority. We understand that purchasing a luxury watch is a significant investment, and we want you to be completely satisfied with your purchase. Below is our refund policy to ensure a smooth and transparent process:

1. Eligibility for Refunds

• Time Frame: You may request a refund within 14 days of receiving your purchase.
• Condition: The watch must be returned in its original, unused condition, with all protective stickers, tags, and packaging intact. Any signs of wear, alteration, or damage may result in a reduced refund or refusal of the return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

2. Non-Refundable Items

• Custom Orders: Watches that have been customized or specially ordered are non-refundable.
• Final Sale Items: Products marked as "Final Sale" are not eligible for refunds.

3. Refund Process

• Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
• Approval: Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.
• Rejection: If the return is not approved, the item will be sent back to you, and no refund will be issued.

4. Return Shipping

• Responsibility: The customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Shipping Costs: Original shipping costs are non-refundable.

5. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected]/+60123470309. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.

7. Contact Us

• For any questions or concerns regarding our refund policy, please contact our customer service team at [email protected]/+60123470309. We are here to assist you and ensure your experience with Leopard Watches & Services Sdn. Bhd. is exceptional.

LEOPARD WATCHES & SERVICES SDN. BHD.

Email: [email protected]
Phone: +60123470309